Shipping policy

We want you to enjoy a smooth and satisfying shopping experience. Please read the following return and exchange terms carefully, as they explain when and how you may request a replacement or exchange.

No Returns Accepted

For hygiene and safety reasons related to pet products, we do not accept product returns under any circumstances.

Replacement or Exchange Eligibility

We offer replacement or exchange only, and strictly under the following conditions:

You may request a replacement or exchange if:

  • You received the wrong item.
  • The product arrived damaged or defective.
  • The order was incomplete (missing items).
  • You have size issues with apparel or accessories.

Conditions to Qualify:

  • You must contact us within 7 days of receiving your order.
  • The product must be unused and in its original condition.
  • You must provide clear photos or videos as proof of the issue.
  • Packaging, tags, and accessories must be included if applicable.

Items Not Eligible for Exchange

The following items cannot be exchanged or replaced unless defective upon arrival:

  • Personalized or custom-made items
  • Clearance or sale items
  • Items damaged due to misuse

Verification & Approval Process

Once you submit your claim:

  1. Our support team will review your request and evidence.
  2. If approved, we will arrange a replacement or exchange at no additional cost.
  3. In some cases, we may ask you to return the defective item for inspection (shipping instructions will be provided if needed).

Shipping Costs for Exchanges

If the mistake is from our side (wrong, damaged, or defective product), we cover all shipping costs.

If the issue is related to size or customer preference, additional shipping costs may apply.

Order Cancellation Policy

Orders may be canceled within 6 hours of purchase.
After processing begins, cancellations are no longer possible.

7. Contact Information

For any return, exchange, or order-related requests, please contact us at:

mourabeti007@gmail.com